Last updated May 30, 2026
Refund Policy
We want paid customers to feel confident trying GenSVG. This page explains how refunds, cancellations, and support requests work.
Refund eligibility
- If GenSVG is not working as described or you purchased by mistake, contact us within 14 days of purchase for a refund review.
- Refunds are generally limited to the most recent purchase or billing period.
- We may decline refunds for abuse, excessive usage, policy violations, fraud, or requests made after the refund window.
How to request a refund
Email support@mimos.ai with the account email used at checkout, the order or receipt number if available, and a short description of the issue. We aim to respond within two business days.
Cancellations
- You can cancel a recurring paid plan before the next renewal through the account, checkout portal, or by contacting support.
- Cancellation stops future renewals but does not automatically refund prior charges unless the refund eligibility above applies.
- After cancellation, paid features remain available until the end of the paid period unless stated otherwise at checkout.
Chargebacks and disputes
Please contact support before opening a payment dispute so we can investigate and resolve the issue quickly. Excessive or fraudulent disputes may result in account restrictions.